We want you to be completely satisfied with your purchase. If there's an issue with your order, we're here to help.
1. Contact our support team at thevelorexmusic@gmail.com with your order number and photos of the damage.
2. Once approved, we will provide you with a return shipping label.
3. Pack the item securely in its original packaging and drop it off at the designated courier point.
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
If you received a defective record or CD, we will gladly exchange it for a new copy of the same title, subject to availability. If the title is out of stock, a full refund will be issued.